FAQ

1. When will my order ship?

Most orders ship within 3-5 business days. Personalized items may take a little longer depending on the time of year. You'll receive tracking info as soon as it ships!

2. Do you accept returns?

Yes! We accept returns on non-personalized items within 30 days of delivery. Items must be unused and in their original condition.

Custom and personalized items are final sale and are not eligible for returns or exchanges.

If your order arrives damaged or there’s any issue at all, please reach out - we’re always happy to help! You can message us through the website or email us at calenloucrafts@gmail.com.

2. Can I personalize my order?

Absolutely! Many of our items (like name stickers, bookmarks, and party favors) include a personalization option. Be sure to double-check spelling when you type in your name or message!

3. Do you offer bulk discounts for classrooms or parties?

Yes! Many of our products are available in party packs or classroom sets. For larger orders, feel free to message me - I love working with teachers, party planners, and group organizers.

4. What age are your craft kits best for?

Most kits are designed for kids ages 3+ with adult supervision. They’re mess-free, screen-free, and perfect for classrooms, parties, and rainy-day fun.

5. Do you accept custom requests?

I love custom ideas! If you’re looking for a specific name, color scheme, or theme, message me - I’ll do my best to bring it to life.